Dear Members,

 

Wishing you all a happy and prosperous start to 2011.

 

As is the tradition with every New Year, CWC has introduced a number of improvements which will be conveyed to you over the coming weeks.

 

We start with some positive upgrades and revisions to the Operations Management Teams and Work Flow at both CWC1 and CWC4&5, as well as a reaffirmation of our Service Delivery pledges.

 

 

Staff Email List:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LATEST, UPDATED ORGANIZATIONAL CHARTS

 

CWC 1

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Ivy Chan remains Office Supervisor and will coordinate all CWC 1 delivery and general requests.

2. Christopher Leung, Operations Supervisor is joined by Eric Hsieh, Operations Supervisor.

 

 

CWC 4&5

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Michael Shing has assumed the position of Quality Assurance Manager.  He is supported by Maggie Ma Assistant Operations Manager.

Together,
Michael and Maggie will be responsible for all Storage-Only accounts from A to L

2. Priscilla Chow has assumed the position of Quality Assurance Manager.  She is supported by Kelvin Pun, Assistant Quality Assurance Manager.

Together,
Priscilla and Kelvin will be responsible for all Storage-Only accounts from M to Z

3. Vicky Zhang and Angel Lam have taken over all secretarial duties and will coordinate all deliveries.

4. John Wong will join Lam Lit Hon as Operation Supervisor.

 

 

WORK FLOW - CWC 4&5 (ALL RELEVANT CONTACT PERSONS FOR ALL STORAGE-ONLY ACCOUNT HOLDERS)

 

GENERAL ENQUIRIES AND ACCOUNT MANAGEMENT:  ACCOUNTS "A TO L"

 

-     Michael Shing will take principal control and responsibility for all accounts from A to L.

 

-     All Storage-only account holders with family names starting with A to L should send their emails for attention to Michael Shing and CC to Maggie Ma.

 

GENERAL ENQUIRIES AND ACCOUNT MANAGEMENT:  ACCOUNTS "M TO Z"

 

-     Priscilla Chow will take principal control and responsibility for all accounts from M to Z

 

-     All Storage-only account holders with family names starting with M to Z should send their emails for attention to Priscilla Chow and CC to Kelvin Pun.

 

DELIVERIES

 

-     Ling Zhang and Angel Lam will receive and process all requests for deliveries.  They will be managed by Maggie Ma and John Wong.

 

ENQUIRIES NOT REPLIED TO WITHIN 48 HOURS

 

-     Kelvin Pun will act as the "sweeper" should Michael or Priscilla not be able to reply to any email enquiry/instruction within 48 hours.

 

-     Account holders are requested to send their follow-up email to Kelvin Pun.

 

 

SERVICE DELIVERY

 

All emails will be replied to within 48 hours.  The Manager in charge will take responsibility for this.

 

Within 48 Hours of Wine Arrival:

 

-     All cases of wine will be bar-coded with a destructible bar-code.

 

-     All bar-coded cases will be scanned into the Holding Area.

 

-     The total number of cases and any visible, obvious damage will be reported to the client in writing

 

-     The case codes will appear on the client's on-line inventory without a description.

 

-     All cases to be registered by the case (not by the bottle) will have two strips of CWC security tape wrapped all the way around each case.

 

Within 5 working days after Wine Arrival:

 

-     All cases will be relocated to the correct storage chamber.

 

-     All cases will have a location assigned.

 

-     All cases will be uploaded onto the client's inventory with a case-only       description. 

 

(THIS LAST STEP WILL ONLY BE GUARANTEED TO BE COMPLETED IF THE CLIENT SENDS A WINE ARRIVAL INVENTORY LIST PRIOR TO THE WINE SHIPMENT ARRIVAL)

 

Within 10 working days after a Wine Arrival:

 

-     Bottle by bottle check if required for 1-100 cases only.

 

With 21 days after a Wine Arrival:

 

-     All bottles checked if required.

 

-     All bottle descriptions to be uploaded on to the client's on-line inventory.

Crown Wine Cellars Limited

Address:  18 Deep Water Bay Drive

Shouson Hill,

Hong Kong Island,

Hong Kong

Tel:     2580 6287

Fax:    2580 6283

Web:  www.crownwinecellars.com

       Staff Name

Email Address

Gregory De ’Eb

Vicki Chik

Michael Shing

Christopher Leung

Eric Hsieh

Ivy Chan

Priscilla Chow

Maggie Ma

Kelvin Pun

John Wong

Hon Lam

Angel Lam

Vicky Zhang